Colin Brown on BT service levels

Title
Colin Brown on BT service levels
Genre
Interview
TX Date
Unknown
Year of production
1987
Play audio
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Duration
00:02:47
Description
Interview with Colin Brown, BT’s Director of Corporate Planning, on how they are doing all they can to provide a modern telephone service. He talks about prices, service, the modernisation programme, the aftermath of the strike, the reinvestment programme, OFTEL criticism, and the problems with the new exchanges. Male interviewer not identified.
Contributors
Colin Brown
Keywords
Strikes; Labour disputes; Prices; Labour relations; Telephone services; BT; Management operations; Personnel management; Customer services; OFTEL

The copyright of audio recordings in the LBC / IRN Digitisation Archive is owned by Global Radio UK Ltd.

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How to cite this record

LBC/IRN, "Colin Brown on BT service levels". https://learningonscreen.ac.uk/lbc/search/index.php/segment/0008500167021 (Accessed 22 Mar 2026)