The Bottom Line
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- Episode
- The Bottom Line
- Broadcast Info
- 2009 (23 mins)
- Description
- The Bottom Line is a round table business discussion featuring top business leaders & is presented by Evan Davis. This week: The future of high flyers in the airline industry: what can they do to get through these turbulent times for the global economy? And whatever happened to the personal touch? From automated phone systems to self-service checkouts, customer service is becoming more impersonal by the day. People have never seemed to like it & still don’t- so why do companies keep increasing it?
- Genre
- Business Studies
How to cite this record
The Open University, "The Bottom Line". https://learningonscreen.ac.uk/ou/search/index.php/prog/8073 (Accessed 12 Jan 2025)