Frequently Asked Questions

How do I access my clips and playlists?

It’s quick and easy to import your previously created clips and playlists from the old BoB system. An orange banner will pop-up when you’re signed in and you just need to follow the simple instructions. If you select ‘yes’, your clips and playlists will be imported straight away, if you choose ‘no’, you won’t see the prompt again.

Please ensure you’re using the same email address as you were in the old system because your clips and playlists will be attached to that. If you’re not seeing the banner as expected, please ensure you’ve entered and verified the correct email address, exactly as it was in the old system. If you need any help, please send an email to

Has all archive content now been imported over from the old system?

Yes, we’re happy to say that all our archive content has now been imported into the new system, with older content converted from flash to HTML5 video so you can enjoy what BoB has to offer on many more devices.

When can I embed programmes from the new system?

From Monday 24 October, users will be able to embed programmes and clips from the new system in your VLEs and presentations.

Will old BoB links be redirected?

We’ve now redirected BoB programme URLs from the previous system, to match records on the upgraded system.

Will BoB links in MS Office documents work again?

Yes they will. At the moment we’re experiencing some issues with BoB content linked in MS Office software, particularly PowerPoint presentations. We’re currently fixing this and aim to have it resolved by Monday 17 October.

What’s new about the clip function?

You can now name your clips and give them a description. Another new feature is the ability to easily re-edit your clips at any time, getting them just the right length for whatever you’re working on.

Can I still make multipart clips?

Multipart clips aren’t currently offered but we’re developing a new multipart clip function, which we’ll let our BoB admins know more about closer to release. Upon importing any old multipart clips, users will find they have now become playlists of single clips.

Is there a fee for accessing BoB?

Yes, there’s a flat fee for each institution to access BoB. To subscribe, institutions must hold an ERA licence and Learning on Screen membership. If you’d like to join Learning on Screen and take out a BoB subscription, you can find more details at

How can I check if my institution has an ERA licence?

You can find this out within your university or college, or you can contact the Educational Recording Agency directly and they’ll be able to tell you.

What improvements were made in the August 2016 upgrade?

  • A fresh look
  • Enhanced video quality
  • A platform working fully across desktop, iOS and Android devices
  • Media records based on our TRILT metadata, supporting more powerful searching capabilities
  • Better programme coverage and a permanent archive of content from nine channels: BBC1 London / BBC2 / BBC4 / ITV London / Channel 4 / More4 / Channel 5 / BBC Radio 4 / BBC Radio 4 Extra
  • Better thumbnail previews on search results
  • Preview clips before saving
  • Label your own clips
  • Personalised email alerts when your programmes are ready to view
  • More detailed citation data

I’m new to BoB…where do I start?

BoB is intuitive and easy to use, so you may find you can start straight away. However, if you need a bit help finding your feet take a look at our video tutorials.

Does BoB work with all browsers?

In order to use BoB you need to have a modern browser installed.

We recommend:

  • Internet Explorer 10 (or later)
  • Mozilla Firefox 44 (or later)
  • Safari 8 (or later)
  • Google Chrome 46 (or later)

Earlier versions of these browsers may work but are not supported.

Can I upload video content to BoB?

This isn’t a feature we offer.

Can I request uploads of Learning on Screen off-air recordings from TRILT to BoB?

Currently this is not available but in the future it will be possible for off-air recordings to be uploaded to BoB.

Can I access BoB off campus?

Yes. BoB operates under the terms and conditions of the ERA licence, so you can use it anywhere in the UK.

Can I use BoB overseas?

No, it’s not possible to access content in BoB when you are overseas, under the terms and conditions of the ERA licence. The service uses geolocation software to block access from outside the UK.

How do I search for broadcasts already in the archive?

BoB searches the title, metadata and transcripts as well as broadcast data of upcoming programmes.

To search for content, click on the ‘search’ button at the top of the page. You can search for individual programmes by entering your keywords and clicking the search icon. You can also use the tick box filters under ‘search options’ to adjust your search to precise specifications.

We’re happy to say we’ve added a new way of searching during the upgrade. You can now use “AND”, “OR”, and “NOT” search language to find the content you need. For example, if you need to find a film or TV adaption of the novel Frankenstein, you can search for: “Frankenstein” AND “adaption”. Give it a go for yourself…

What channels are available to record?

Currently, we’re capturing over 65 channels from a mix of Freeview and Freesat television, with ten channels available in foreign languages. Here’s our full channel list. All channels are potentially subject to change.

What is My BoB?

My BoB is your personal workspace. Everything you record is automatically sent there and this where you can find your clips and playlists.

How do I record a programme?

To record a programme you must be signed in. Either select a programme from the guide and click ‘request programme’, or, use the search bar to look for programmes using keywords. Filter the results with the custom date range and again, click ‘request programme’ to record. Once recorded, you’ll find the programme in My BoB.

How many recordings can I make a day?

We’ve doubled your daily recording limit from five to ten, and we’re very happy to say that making clips will no longer eat into your recording limit. You can now make unlimited numbers of clips a day.

How do I watch programmes I’ve recorded?

Once a programme’s been recorded, just go to My BoB and you’ll be able to watch it.

How do I update my personal details?

If you’re authenticating using a university username and need to change your password, you’ll need to contact your BoB admin. To update your personal details, just go to the account details section at the top of the screen.

Why do you ask for my email address?

It’s just so we know which institution you’re from and so we can keep you updated with important service information.

Is BoB available on all devices?

We’re happy to say that with the August 2016 upgrade, BoB now works across a much larger set of devices. These include devices running iOS 7.1+, Android 4.4+, Windows Phone 8.1+, and Windows Mobile 11+.

Can I use a BoB programme in my presentation?

Yes. From Monday 24 October, users will be able to embed programmes and clips from the new system into VLEs and presentations.

We’re experiencing some issues with links in PowerPoint at the moment but this will be resolved by Monday 17 October.

I don’t want to stream a programme. Is there a way I can access a physical copy?

To access a physical copy of a programme, check with your library as copies can be recorded locally under their standard ERA licence. If they can’t help, you can order copies of formerly broadcast programmes via our television and radio listings database TRILT.

What should I do if a programme doesn’t play?

If a programme doesn’t play please check the following:

  • You’re signed in and have a functioning internet connection in a responsive browser
  • The date and time of broadcast must be in the past (bear in mind at busier periods, it can take up to 12 hours in the transcoding queue)

If the programme still isn’t playing, please send an email to, including the programme’s URL link.

We’re current subscribers. Where can we find promo material to use internally?

BoB admins can request printed promo materials by sending an email to You can also download our new digital sign.

Can I share my programmes?

Yes, but only with registered BoB users. Simply send them the programme page URL.

How do I use the programme guide?

The programme guide contains tiles for all the programmes available to watch or record. The nine most popular channels are listed first, with all content automatically recorded after broadcast. Other channels will need to be requested by the user within 30 days of broadcast. If you need to plan ahead, recordings can be made seven days in advance too.

To navigate forward and backward in time, use the left and right arrow; scrolling vertically will reveal more channels. The colour of the action text represents the status of that programme:

  • Blue: available to record
  • Amber: scheduled to record and in the transcoding queue (programmes can take up to 12 hours from the end of broadcast to become available for streaming)
  • Green: available to watch now

To access a programme tile, click directly on the text and follow the on-screen instructions.

More questions?

Get in touch with us at